faqs

WHO: Web Host Owls
WHO is watching your website.

These are some of our most Frequently Asked Questions (FAQs)

We understand that, as a business owner, you will have many questions before handing over the keys to your company website. So, we will attempt to allay any concerns by responding to some of our most frequently asked questions. If you still have questions that have not been covered here, don't hesitate to shoot us an email using the contact us page.

Our office is located in Virginia Beach, Virginia, USA.

Our normal business hours are Monday - Friday, from 10AM to 9PM, ET. However, our support area is available 24 hours, 7 days per week. We are usually able to respond to support tickets within 12 to 24 hours (faster for emergency situations).

WordPress is the most popular Content Management System (CMS) used to build websites, with, currently, over 28 million live sites.

What we mean by a WordPress conversion is, we take your existing site, regardless of the language or platform that it is currently built on, and move it into a WordPress installation, or other approved CMS. Once converted, you will be provided with a temporary link to view and approve the new site. Upon your approval, we will transfer your domain to our registrar, and then update the DNS records to point to our servers.

Website monitoring means keeping an eye on your website 24/7.  WHO: Web Host Owls makes sure that your site is up and running more than 99% of the time. But, we go above and beyond standard website monitoring. We keep your website up-to-date with the latest plug-ins and upgrades available to make sure that your site is working properly across devices.

Yes. WHO: Website Host Owls can upgrade your existing website or create a brand new website from scratch. Let's talk to see what works best for you and your company.

Yes. WHO: Web Host Owls will keep your domain name registered with our registrar, but you will remain "master of your domain".